ParkAtlanta Meter Redesign
Client
PSYC 6031: Engineering Psychology Analysis Techniques
Description
Analysis and rectification of concerns with the current parking system employed by the city of Atlanta. The parking meter system consists of up to eight metered parking spots (with sequential three-digit number identifiers) assigned to payment kiosks manufactured and maintained by Duncan Solutions Incorporated and PARKAtlanta respectively.
The meters were found to be time consuming and confusing despite being utilized at least once by nearly every visitor to and resident of the city. In addition, the current system is inaccessible to a large portion of drivers including (but not limited to) wheelchair users and individuals who suffer from varying degrees of illiteracy. By correcting these issues, the system’s overall efficiency could be increased along with users’ satisfaction.
In order to create final recommendations, the following methods were used:
- Naturalistic Observation
- Personal Interviews
- Personas
- Function Allocation
- Flow Process
- Hierarchical Task Analysis
- Cognitive Task Analysis
- Workload Analysis
The final design is kept as simple as possible with minimal reconfiguration required for a large in crease in usability among all users.
Responsibilities
Interview with ParkAtlanta, Observational recording, diagrams, mockup development
Tools
Microsoft Visio, Microsoft Word, Adobe Acrobat, Adobe Photoshop
Acknowledgments
Project Team Members: Jared Batterman, Dustin Harris, Stuart Michelson, David Quigley, Richard Swette
Support: ParkAtlanta, Duncan Solutions
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parkAtlanta Cognitive Task Analysis
parkAtlanta Hierarchical Task Analysis